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Privacy policy

When you use the store Bocane.ro , operated by Bocane Accesories SRL, we need you to send us some personal data . We present here, as briefly as possible, what you should know about how we keep and use your personal data.

What does personal data mean?

This is information about you, without which we would not be able to register your account, your orders or contact you. Personal data is that information about you that allows us to identify you.

    What personal data we collect

    The personal data we request from all our clients are:

    • Name
    • Phone number
    • The address is the postal address where you want your order to be delivered, the address you want to appear on your invoice
    • If you want your invoice to be issued to the legal entity, Unique Registration Code (CUI)
    • Email address
    • Your options regarding payment, delivery and any additional mentions related to your orders, including the content of free personal notes 
    • The IP addresses used for account registration and order placement. An IP is a string of numbers that can help us identify the location from which you accessed the Bocane store to register your account or order,
    • Cookie files that identifies you when you return to our store. They show you the contents of your shopping cart, save your preferences expressed on the site (for example, the last products viewed) and automatically log you into your account, if you have created one.

    Why we collect personal data and what we use it for

    We collect, store and use the personal data you provide us for:

    • to be able to register a new account in the Bocane.ro store
    • to deliver the orders
    • to issue the invoice for the placed order
    • to be able to contact you if you have placed an order and we need additional information to be able to prepare or deliver the order
    • to confirm the order by phone, SMS or email
    • to inform you about the status of your order
    • to request your opinion only once after the delivery of your order

    Who has access to personal data

    It is necessary that our employees and some trusted third parties have access to some of your personal data, such as:
    • name, address, phone number, email - courier company , for the delivery of the order.
    • name, address, phone number, email address - the online card payment operator , to pay the order, if you opt for this payment method.
    • phone number - the communications operator via SMS , to confirm the dispatch of your order.
    • name, e-mail address only if you have agreed to receive the Bocane newsletter - the operator of transmission of communications by e-mail . You can withdraw your consent at any time Your account or by accessing the unsubscribe link in the newsletter. The frequency of sending the newsletter is not higher than once a month.
    • all personal data that you transmit to us through the online support system (chat) . All communications using this channel are recorded and stored on the operator's server. The operator cannot use your personal data and does not collect them from online communications.
    • all personal data if they are requested under the law by a State Authority , such as ANAF, Consumer Protection, the Supervisory Authority for the Processing of Personal Data, etc.
    We do not offer, sell, rent or distribute your personal data in any other way to other natural or legal persons.

      How long we keep personal data

      We keep customers' personal data for a maximum of 5 years after the last access to the Bocane.ro store.
      If you placed an order and we issued invoices for you, the data will be kept for 10 years, according to fiscal and accounting legislation.
      If you are an employee of the company, your data will be kept for 75 years, according to the law.

        Where personal data is stored

        Bocane Accesories SRL is registered as a personal data operator number 18667 , registered in the record register of the National Authority for the Supervision of Personal Data Processing. The personal data collected by SC Bocane Accesories SRL are stored on a secure server.

        According to the requirements of Law no. 677/2001 for the protection of individuals regarding the processing of personal data and the free circulation of these data, amended and supplemented and of Law no. 506/2004 regarding the processing of personal data, we have the obligation to administer personal data in safe conditions and only for the specified purposes.

          What rights you have regarding your personal data

          According to the national and European legislation in force, you have the right to:

          • Information - the right to request information about how your data is used;
          • Access - you can access your data and take it with you;
          • Rectification or intervention on data - you can modify and update your data;
          • Data deletion - you can delete your personal data;
          • Restriction of processing - you can request that some of your data not be processed;
          • Data portability - you can transfer your data to another personal data operator;
          • Objection to automated or profile decisions - you can opt for your data to be no longer processed, for your account to be deleted on the site or for your data to be removed from our statistics.
          • The right to file a complaint with the National Authority for the Supervision of Personal Data Processing (dataprotection.ro)
          To use your rights, contact us at office@bocane.ro or in writing at Bocane Accesories SRL, Str.Strajei Nr.91B, Cumpana, 907105, Jud.Constanta, with confirmation of receipt. We will answer you by email or phone within a maximum of 1 working day.
          We reserve the right to request confirmation of some of the registered personal data, in order to protect your data against fraud attempts.

          Any change to the Privacy Policy will be communicated by email to clients.

          For more details regarding the legislation and the obligations of personal data operators, you can access the page of the National Authority for the Supervision of Personal Data Processing - www.dataprotection.ro .

            Cookie files

            In order to provide customers with a personalized and pleasant experience, we use cookie files to store important information about each user's site visits (site registration, shopping cart content, pages visited, etc.).

            Among the types of cookie files used may be third-party cookie files (including Google and Facebook). They are used to display advertisements to clients and potential clients of SC Bocane Accesories SRL or to provide online support or receive messages from clients. These cookie files can record information such as: the traffic source (the website or the email that recommended our store and helped the customer to reach the store), the time spent by the customer on the website and the pages visited, the device used for visiting online store - desktop, laptop, tablet, mobile phone, etc.. This information does not contain personal data and is then used strictly for the purpose of presenting each customer with personalized advertisements based on the preferences and history of using the Company's online store. More information about disabling the cookies used by Google to display ads is available in the Google Ads Settings . To disable cookies related to the display of remarketing ads (shown to customers who have visited the store before), access Double Click Disable Page . For information on deactivating all third-party cookie files, visit the Network Advertising Initiative opt-out page (currently available in English). Learn more about cookie files .

            While using the site Bocane.ro , a series of cookie files will be saved in the customer's computer, with the aim of understanding what their interests are. They allow our partner, Google AdWords, to display retargeting advertisements to clients, related to the activity on Bocane.ro , placed on a number of partner sites. Collected information are not personal (such as names, email addresses, addresses or phone numbers).

            If you have any questions or wish to exercise your rights regarding personal data, we invite you to contact us at office@bocane.ro and send us your questions or requests. We will answer you in maximum 1 working day.

            Updated 04.04.2019